How Alo Tutanak Works

When an accident happens, you do not want to read a manual — you want help, fast, and a result you can trust. That is what Alo Tutanak is built for. Here is exactly how it works, from the moment of impact to an authorised adjuster report.

The short version

You call our 7/24 free expert line (answered in about 45 seconds), our specialists guide you over the phone, you capture the scene with our mobile app, and an authorised registered insurance adjuster prepares a material-damage traffic accident report under Law 5684, article 22/17. The app, call line and guidance are free; the adjuster fee process is handled under Law 5684 art. 22/19 and the relevant insurance contract terms.

That is the whole promise: real expert support, structured documentation and an authorised adjuster report process. Now let us walk through the steps. You can also see the full overview on our how it works page.

Step	What happens
1. Call	Reach our 7/24 line and get expert support
2. Document	Capture photos, documents, and location with the app
3. Adjuster assesses	A scene sketch and technical opinion are prepared
4. Claim-ready	The signed report is ready for your insurance file

A track record you can trust

Alo Tutanak has been serving drivers since 2017. Calls are answered in about 45 seconds, the service covers all 81 provinces, and the entire process can be handled remotely. Thousands of reports have been prepared, the service holds a 4.7/5 rating (145 reviews), and the resulting report has evidential value in the insurance process.

Step 1: Call our 7/24 expert line

Accidents do not keep office hours, and neither do we. The moment you are safe, call Alo Tutanak. A trained expert answers and stays with you, calming the situation and telling you exactly what to do next. No guessing, no scrambling for half-remembered advice.

If anyone is injured or there is an urgent safety risk, our first instruction is always the same: call 112 immediately. Alo Tutanak is for material-damage accidents.

Step 2: Capture the scene with the app

Under our expert’s guidance, you use the Alo Tutanak mobile app to document everything that matters:

• Photos of both vehicles and their positions
• Close-ups of all visible damage
• License plates, the wider scene, and road conditions
• Supporting documents and details

The app structures this so nothing important is missed. Good documentation at this stage is what makes the resulting report rock-solid.

Step 3: A licensed adjuster prepares the report

Here is what sets Alo Tutanak apart. Rather than leaving you with a simple form to fill out between drivers, an authorised registered insurance adjuster prepares a report under Law 5684, article 22/17. Unlike the simple mutual report drivers complete themselves, this report may include:

• The adjuster’s professional technical assessment
• A proper scene sketch
• Structured, claim-ready documentation

Under the law, this report has the effect of an accident and damage determination report for insurance indemnity payment and has evidential value. Learn more about the adjuster-approved accident report and the online accident report flow.

A typical scenario

Say you are stopped at a red light in town and a car hits you from behind. No injuries — just damage to your bumper and rear panel. The other driver insists they were being careful and won’t accept fault.

1. You turn on your hazards and make your vehicle safe.
2. You call Alo Tutanak and describe the situation; an expert calms you down and guides you.
3. With the app, you photograph the vehicles’ positions, the damage, the plates, and the surroundings.
4. An authorised adjuster assesses the damage marks and collision dynamics, draws the sketch, and forms a technical opinion.
5. The signed report arrives claim-ready and supports your file with an impartial technical assessment.

This flow replaces a roadside argument with an impartial technical assessment.

What the mobile app does

The Alo Tutanak app acts like a guide that holds your hand in the chaos of the moment. Alongside the expert’s guidance, it:

• Shows you, in order, which photos to take (vehicle positions, damage, plates, surroundings).
• Records the location automatically so the scene is pinned precisely.
• Helps you collect vehicle and driver documents systematically.
• Organises all your evidence into a single tidy file.

This minimises the risk of forgetting a critical piece of evidence and ensures the adjuster has a complete picture. The best time to install it is before an accident — trying to download it in the moment only wastes time.

Step 4: Take it to your insurer

With the adjuster report in hand, you are ready to open your insurance claim file with structured documentation. Because the file is supported by a technical assessment, the review can proceed on clearer evidence.

What is free

A common question is how the adjuster fee process works. The app, call line and guidance are free. The adjuster fee process is handled under Law 5684 art. 22/19 and the relevant insurance contract terms; user consent is obtained where required.

Why people choose Alo Tutanak

• 7/24 free expert line — real guidance the moment you need it
• Mobile app — structured scene documentation, nothing missed
• Licensed-adjuster report — technical assessment under Law 5684, art. 22/17
• Free support — app, call line and guidance are free
• Claim-ready — a structured file supported by evidence and an adjuster report
• 81 provinces, remote process — help from anywhere in the country

Frequently asked questions

Which accidents can I use Alo Tutanak for? Material-damage (no-injury) accidents only. If anyone is injured, call 112 first.

Is the process really remote? Yes. An expert guides you by phone, you gather evidence through the app, and the process can be completed remotely.

How much do I pay for the service? The app, call line and guidance are free. The adjuster fee process is handled under Law 5684 art. 22/19 and the relevant insurance contract terms.

Will my insurer accept the report? Under Law 5684 art. 22/17, an authorised adjuster report has the effect of an accident and damage determination report for insurance indemnity payment and has evidential value.

Get ready before you need it

The best time to set up Alo Tutanak is before an accident, not during one. Download the app now, so that if the road ever surprises you, expert help and an authorised adjuster report process are only a tap away. When the moment comes, you will not be reading a manual — you will be calling for help, and getting it.