Privacy & Cookie Policy

Last Updated: 2 May 2026

Alotutanak Yazılım ve Bilgi Teknolojileri Hizmetleri Ticaret Limited Şirketi (“Alo Tutanak”, “we”, “us”) cares about personal data and information security and takes the necessary measures to protect it. This Privacy & Cookie Policy (“Policy”) explains how we process your information when you use our mobile app and www.alotutanak.com.tr website (the “Services”).

Information We Collect

Account & Registration

• First name, last name
• Phone number
• Email address
• Vehicle information (plate, make, model)
• Insurance policy details (optional)

Accident Report Data When you create a report we collect:

• Photos and videos taken at the scene
• GPS location
• Date and time of the event
• Other driver’s details (required for the report)
• Call center recordings (for quality and expert support)

Usage & Device Data

• Device type, operating system
• IP address
• App usage patterns
• Cookies and similar technologies

How We Use the Data

We use the data we collect only for:

• Producing the report and starting the insurance process
• Providing 24/7 expert call center support
• Maintaining, improving and securing our Services
• Meeting legal obligations
• Communicating with you about the service

Marketing communications require your explicit consent, which you can withdraw at any time.

Data Sharing

We share your data only with the following parties, only as needed for the service:

• Insurance companies and their agents (for the report process)
• Towing and roadside-assistance providers (at your request)
• Our cloud infrastructure and storage providers
• Legal authorities (when properly required)

We do not sell your personal information to third parties.

Data Security

To protect your data we:

• Encrypt data in transit and at rest
• Run regular security audits
• Apply access control and authorization

Retention

• Active reports and account data are kept for the duration of the service
• Some data is kept longer to meet statutory retention requirements
• Following an account-deletion request, data not subject to mandatory retention is removed

Your Rights under KVKK (Türkiye)

Under Türkiye’s Personal Data Protection Law (KVKK No. 6698) you can:

• Learn whether your personal data is processed
• Learn whom it has been shared with
• Request correction of incomplete or incorrect data
• Request deletion or destruction
• Object to processing

Requests: info@alotutanak.com.tr

Cookies

Our website uses essential, performance and analytics cookies to improve your experience. You can manage or disable cookies in your browser settings; some features may be limited as a result.

Changes to the Policy

We may update this Policy. We’ll announce significant changes through the app and website.

Contact

Alotutanak Yazılım ve Bilgi Teknolojileri Hizmetleri Tic. Ltd. Şti. Address: D-100 Bulvarı Bahçelievler Mh. NO: 56/A, 34893 Pendik / İstanbul, Türkiye Phone: +90 216 888 15 46 Email: info@alotutanak.com.tr