24/7 Accident Support Line — one call and we're with you

• ✓ Law 5684 art. 22/17
• ✓ Licensed adjuster
• ✓ Free 24/7 hotline
• ✓ KVKK compliant

You are not alone at the scene

A traffic accident can rattle even the calmest driver. In that moment it is hard to know what to do: Which photos should you take? What should you say to the other party? How is a claim file opened? That is exactly why Alo Tutanak offers a free 24/7 accident support line. Midnight, weekend or public holiday — it does not matter; when you call +90 216 888 15 46, a real expert is on the other end of the line.

The thing callers wonder about most is the wait time. Our calls are answered in ~45 seconds on average; in the stress of an accident, you don’t sit through minutes of hold music. Our expert team first makes sure you are safe, then walks you through the steps to take at the scene in a calm, clear way. Without burdening you with legal jargon, they simply make sure you collect the right photos and documents.

How it differs from a simple statement

Many drivers either take no report at all at the scene or hastily fill out a mutual report with the other party. Unlike the simple mutual report drivers fill out themselves, the process started through our support line ends with an independent adjuster’s technical assessment. While SBM’s driver-filled mobile report has no technical opinion, our line connects you directly to the adjuster’s report under Law 5684 art. 22/17.

Even if the other driver disputes the event, the adjuster’s opinion and sketch can support the file with technical evidence. Picking up the phone is not just getting advice; it starts the adjuster report process.

From the phone call to an adjuster report: how it works

The support line is not just an advisory service; it starts the adjuster report process. The information gathered during the call is passed to an authorised registered insurance adjuster under Article 22/17 of Law No. 5684 on Insurance. The adjuster prepares the material-damage traffic accident report, including a technical opinion and sketch of the scene.

1. 1

   Call the line

   Dial +90 216 888 15 46; the expert team answers in ~45 seconds on average.

2. 2

   Follow the guidance

   Learn step by step which photos and documents to collect.

3. 3

   Adjuster issues the report

   An authorised registered adjuster prepares the technical opinion and sketch.

4. 4

   Insurance-ready package

   The digitally signed report can go straight to the insurer.

Security & compliance

A report started over the line is drawn up only by an authorised registered insurance adjuster under Law 5684 art. 22/17. The information you share on the call is processed in compliance with KVKK (Law 6698); it is transmitted encrypted and used only with your explicit consent, for the purpose of producing the report. We provide an independent service with no special arrangement with any insurer.

If you prefer not to make a call, you can start the same process through the mobile app; the line and the app complement each other. Remember: for accidents with injuries or urgent safety risks, call 112. Our accident support line is only for material-damage, injury-free accidents.