- ✓ Law 5684 art. 22/17
- ✓ Licensed adjuster
- ✓ Free 24/7 hotline
- ✓ KVKK compliant
Safety first: if anyone is injured, call 112
The first and most important rule in any traffic accident is personal safety. If anyone is injured, call 112 immediately. An adjuster’s report is not drawn up in injury or fatal accidents; those situations are managed by law enforcement and medical teams. Contact 155 (police) in the city or 156 (gendarmerie) outside it when needed. The steps below apply only to material-damage accidents with no injuries.
Why documenting the scene correctly matters
An accident lasts only moments, but the claim process can take days or even weeks. That is why documenting the scene correctly is decisive in putting your file on firm ground. Photos taken from different angles without moving the vehicles, frames where the plates are clearly visible, and images showing road and weather conditions are the core data the adjuster relies on when forming the fault opinion.
Step by step: what to do at the scene
The order below helps you proceed without panicking. The mobile app and the 24/7 call centre are with you at every step.
- 1
If anyone is injured, call 112
Injuries first dial 112; the adjuster's report is for material damage without injury.
- 2
Secure the scene
Move the vehicle aside, switch on hazard lights, place the warning triangle.
- 3
Document the scene
Take photos and video without moving the vehicles; plates and damage clearly visible.
- 4
Collect the other party's details
Driver, plate, registration, licence and policy details.
- 5
Open Alo Tutanak / call
Start the record in the app or call the 24/7 line.
- 6
The adjuster draws up the report
The SBM-registered adjuster prepares the report with a fault opinion and sketch.
The licensed-adjuster difference
Unlike the simple mutual report drivers fill out themselves, the licensed-adjuster report is drawn up under Law 5684 art. 22/17 by an SBM-registered insurance adjuster and includes a fault opinion and a sketch. This keeps your case strong even if the other driver denies the accident or the statements conflict. The whole process is free for the user — the adjuster fee is covered by the traffic insurance.
📞Call 24/7: +90 216 888 15 46
📄View a sample report (PDF) 
