- ✓ Law 5684 art. 22/17
- ✓ Licensed adjuster
- ✓ Free 24/7 hotline
- ✓ KVKK compliant
Stay calm if the other driver won’t agree
One of the most stressful scenarios after an accident is the other driver refusing to accept fault or refusing to sign the report. First, know this: for the adjuster report to be drawn up, both parties must take part and sign. This is the core rule that keeps the process fair and binding.
If the other party won’t cooperate, don’t panic — take the right steps in order.
”Won’t accept fault” vs “won’t sign”
Here it helps to separate two different situations:
- Won’t accept fault but still takes part: Even if statements conflict, if both parties sign the adjuster report can be drawn up. Unlike the simple mutual report drivers fill in themselves, the SBM-registered insurance adjuster sets out the fault opinion through an independent assessment under Law 5684 art. 22/17. This is exactly where the adjuster report proves useful.
- Refuses the process entirely / won’t sign: The adjuster report can’t be drawn up. In that case, call the police — 155 in cities, 156 (gendarmerie) in rural areas. The authorities make an official determination at the scene.
📞Call 24/7: +90 216 888 15 46
Document the scene anyway
Whatever the other party does, documenting the scene works in your favor. Photograph and film the vehicles from different angles without moving them; make sure the plates, the damage and the road conditions are clearly visible. If possible, record the other vehicle’s plate and any insurance policy details.
These records become your basis during the official determination or any later claim or dispute process.
Our expert guides you by phone
You are not alone in these critical moments. Call our free 24/7 call center; our expert team listens to your situation, tells you whether the adjuster process is possible, and directs you to the authorities if needed. All of this support is free for the user — the adjuster fee is covered by the traffic insurance.
📄View a sample report (PDF) 
