Is the online report a genuine adjuster's report?

Yes. Although the process starts digitally on your phone, the report is drawn up by an SBM-registered insurance adjuster under Law 5684 art. 22/17 and includes a fault opinion and a sketch. It is not the simple mutual report drivers fill out themselves.

Can I create the report alone from my mobile?

You can start it. You upload the photos, documents and statements from the app and, if needed, get expert support from the 24/7 line; the adjuster's assessment completes the report.

Is the online report free?

Yes. The app, call centre and expert support are free; the adjuster fee is allocated from the traffic insurance under Law 5684, so you pay nothing out of pocket.

What if I have no internet connection?

You can save the photos and details and send them once you are back online. In an emergency, call our 24/7 line to start the process by phone.

Mobile & online process

Online Accident Report

Q: Which accidents is it used for?

Only material-damage accidents with no injuries. If anyone is injured, call 112 first, and 155/156 if needed.

Start from your phone without leaving the scene. Upload documents and photos; the official report is drawn up by an SBM-registered insurance adjuster.

Download the App Call 24/7

✓ Law 5684 art. 22/17
✓ Licensed adjuster
✓ Free 24/7 hotline
✓ KVKK compliant

What is an online accident report?

An online accident report is a digital flow that lets you start the accident process from your phone, without leaving the scene. You open the mobile app, take photos of the vehicles and the damage, upload your driving licence, registration and policy details, and submit your statement within minutes. No paper forms, no need to carry a printed report with you.

Here is what matters: even though the process begins digitally, the document produced is not an ordinary form. The report is drawn up by an SBM-registered insurance adjuster under Article 22/17 of Law 5684 (the Insurance Act) and includes the adjuster’s fault opinion and a sketch of the scene. It combines the convenience of a mobile experience with the legal weight of an adjuster-signed official report.

How it works from your phone

Unlike the simple mutual report drivers fill out themselves, in an online report the fault assessment is made by the adjuster, not by you. Your only responsibility is to document the scene accurately; the expert team and the adjuster take over from there.

1

Open the app

At the scene, open Alo Tutanak and start a new record.
2

Upload photos and documents

Vehicles, damage, driving licence, registration and policy details.
3

Get expert support

If needed, get step-by-step guidance from the 24/7 line.
4

The adjuster completes the report

The SBM-registered adjuster prepares the fault opinion and sketch, and the package is sent to the insurer.

Why start online?

The moment of an accident is stressful and confusing; filling out a paper form correctly and leaving no field blank is often difficult. The online flow shows you step by step which photo to take and which document to upload, so you collect the frames and details that are critical for the claim file without missing any. Because the information is submitted digitally, the process moves faster on the adjuster’s side.

All of this is free for the user. The adjuster fee is covered by the traffic insurance; you pay nothing out of pocket. Use it only for material-damage accidents with no injuries — if anyone is injured, call 112 first.

Call 24/7: +90 216 888 15 46 View a sample report (PDF)