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Terms of Use

Last Modified: June 17, 2026

Last Updated: 29 May 2026

The Turkish version (Kullanım Koşulları) is the authoritative legal text. This English version is provided for convenience only and may not be invoked against the parties.

MOBILE APPLICATION USER AGREEMENT

ARTICLE 1 – PARTIES

This agreement and its annexes (Annex-1 Privacy Agreement) are concluded between Alotutanak Yazılım ve Bilgi Teknolojileri Hizmetleri Ticaret Limited Şirketi (hereinafter “Alo Tutanak”), with registered office at “D-100 Bulvarı Bahçelievler Mh. NO: 56/A, 34893 Pendik/İstanbul”, and the User who benefits from the Alo Tutanak mobile applications under the conditions specified herein after pressing the “I HAVE READ, I ACCEPT AND I APPROVE” button.

ARTICLE 2 – DEFINITIONS

2.1 Application: The mobile application called Alo Tutanak running on all mobile devices, and the accident report generated in connection with this software together with the data required for that report (the location of the accident, photos of the vehicle, damage and surroundings, video recordings, audio recordings of conversations conducted through the Application, driver information, insurance policy and vehicle registration).

2.2 User: The persons who benefit from the services offered by Alo Tutanak through the Application under the conditions specified in this agreement.

2.3 System Access Tools: The user name, password, code or PIN — known only to the User — which provides access to the User’s account management page and the Application.

2.4 Communication Channels: Means such as in-app push notifications, e-mail, SMS, MMS, and telephone notifications.

2.5 Message: Messages that Alo Tutanak will send to Users for purposes such as marketing, research and information, and that Users have consented to receive from Alo Tutanak.

ARTICLE 3 – SUBJECT AND SCOPE

3.1 The subject of this agreement is the determination of all services currently available in the Application or to be offered by Alo Tutanak in the future, the conditions for benefiting from these products and services, and the rights and obligations of the parties.

3.2 By accepting the provisions of this agreement, the User also accepts all statements made by Alo Tutanak regarding the use, membership and services within the Application.

ARTICLE 4 – APPLICATION USE CONDITIONS

4.1 Applications made by minors, or by persons not authorised to represent and bind a legal entity in respect of legal-entity members, shall not entitle the applicant to the rights of a “User” even if the registration has been completed. Alo Tutanak is not responsible for any contrary requests or transactions.

4.2 Alo Tutanak may at any time unilaterally terminate this agreement and end the User’s use of the Application without giving any reason, without notice and without any liability for compensation, with immediate effect.

ARTICLE 5 – MUTUAL RIGHTS AND OBLIGATIONS

5.1 Rights and Obligations of the User

a) The User accepts that, while completing user procedures, benefiting from the services in the Application, and performing any transaction related to the services in the Application, they will act in accordance with all conditions in this agreement, the rules specified on the Alo Tutanak website and all applicable legislation, and that they have read, understood and approved all conditions and rules set out herein.

b) The User accepts that, where Alo Tutanak is required by legislation to disclose information to official authorities and where those authorities request such information in accordance with proper procedure, Alo Tutanak shall be authorised to disclose information about the User obtained within the Application to those authorities, and that no compensation may be claimed from Alo Tutanak under any name whatsoever for this reason.

c) The User accepts that Alo Tutanak shall be authorised to disclose the User’s commercial information to business partners with which it has entered into agreements for the performance of the products and services subject to this Agreement, and acknowledges that no compensation may be claimed from Alo Tutanak under any name whatsoever for this reason.

d) The User is obliged to keep the System Access Tools (user name, password, code, etc.) confidential. The right to use the System Access Tools belongs exclusively to the User. The User shall not disclose this information to third parties. The User is fully responsible for the consequences of any use of the System Access Tools by a third party. Alo Tutanak is not obliged to identify persons making such unauthorised use. Without prejudice to the foregoing, the User accepts, declares and undertakes that they are responsible for any use of this information by a third party and the consequences thereof, and that the transactions carried out by means of this information shall be binding upon them. The User shall immediately inform Alo Tutanak upon learning that their access information has been compromised.

e) The User accepts and undertakes that the information and content provided by them within the Application is correct and lawful. Alo Tutanak is not obliged or responsible for investigating the accuracy of the information and content transmitted to or uploaded, modified and provided by the User on the Application, nor for guaranteeing that such information and content is safe, accurate and lawful, and shall not be liable for any damages arising from such information or content being incorrect or erroneous.

f) The User accepts, declares and undertakes that all transactions made from their Application are made exclusively and personally by them. The User undertakes that the communication channels they have provided to Alo Tutanak belong solely to them and are under their sole control, and that they actively use these channels. Otherwise, the User shall be liable to compensate for any pecuniary and non-pecuniary damages that Alo Tutanak may suffer due to the communication channels not belonging to the member or not being actively used.

g) Persons benefiting from the products and services offered by Alo Tutanak may carry out transactions within the Application only for lawful purposes. Legal and criminal liability for every transaction and action by the User within the Application belongs to the User. Users accept to comply, while using the Application, with the Turkish Criminal Code, Turkish Commercial Code, Code of Obligations, Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed through Such Publications, Law on Intellectual and Artistic Works, decree-laws and legal regulations relating to the protection of Trademarks, Patents, Utility Models and Industrial Design Rights, all other applicable legislation in force, and announcements that Alo Tutanak will publish in relation to the Application.

h) The User accepts that this application belongs to and is operated by Alo Tutanak. All materials relating to and contained within the application, including software and source codes, are protected under the legislation on Intellectual and Industrial Property Rights. The User accepts and undertakes not to reproduce, copy, distribute or process pictures, texts, audio-visual images, video clips, files, databases, catalogues and lists contained within the Application that would constitute an infringement of the rights or assets of Alo Tutanak or any other third party.

ı) Alo Tutanak shall not be liable for content published by third parties, including the User, in the Application or on the websites linked through the Application. Responsibility for the accuracy and lawfulness of any information, content, audio-visual images provided and published by any third party rests entirely with the persons who carry out those actions. Alo Tutanak does not warrant or guarantee the safety, accuracy and lawfulness of services and content provided by third parties.

j) The User and Alo Tutanak are independent parties. The approval and implementation of this Agreement by the Parties shall not create a partnership, agency or employer-employee relationship between them.

k) The User accepts, declares and undertakes that referral messages sent to third parties under this Agreement will not contain unlawful or immoral elements. The User accepts, declares and undertakes not to engage in such intensity of communication via the electronic mail they send that may be qualified by third parties as unsolicited electronic mail. The User accepts, declares and undertakes that they are solely responsible for all communications made in breach of this provision and that, if any claim or action is brought against Alo Tutanak in connection with such communications for any reason, such claim or action may be notified to the User by Alo Tutanak, that they shall immediately provide all information and content required by Alo Tutanak to mount a defence so as to ensure that the legal time-limits are not missed, and that any damage suffered by Alo Tutanak as a result of such claim or action may be recovered from the User by Alo Tutanak, without prejudice to any claim for damages. Alo Tutanak reserves the right to unilaterally terminate this Agreement, suspend or cancel the User’s membership without notice in case of breach of this provision.

l) The User accepts, declares and undertakes that Alo Tutanak may communicate with them via electronic communication channels for purposes such as campaigns and promotions.

m) After filling in the relevant forms and approving the clause “I have read, negotiated and accept the terms of the User Agreement”, the User declares and undertakes that they have the capacity to be a User under this Agreement. Otherwise, the User’s contract shall be immediately terminated upon detection by Alo Tutanak.

5.2 Rights and Obligations of Alo Tutanak

a) Alo Tutanak reserves the right to unilaterally modify, at any time, the services and content offered in the Application, and to close access to and delete information and content uploaded by the User by anyone, including the User. Alo Tutanak may exercise this right without any notice or grace period. If changes or corrections requested from the User are not made within the specified period, Alo Tutanak shall not be liable for any damages incurred or to be incurred, and shall have the right to suspend or terminate the User’s right to use the Application.

b) Alo Tutanak may use User information in the Application beyond the Services for User security, performance of its own obligations, certain statistical evaluations and internal audits, or for advertising and/or promotion as demographic information, in any way it sees fit, and may classify and store this in a database.

c) Alo Tutanak reserves the right to modify, reorganise and discontinue any kind of service, product, conditions of use of the Application and information offered in the Application without prior notice. Changes enter into force at the moment of publication in the Application. Users are deemed to have accepted these changes by using or accessing the Application. Changes are notified to Users through the channel determined by Alo Tutanak. (Version changes are provided through the notifications in the app stores.)

d) Alo Tutanak does not give any warranty that the services provided under the Application will be continuously active and accessible. Alo Tutanak shall not be liable in any way for, in particular, decisions and practices of judicial and other competent official authorities, force majeure, situations caused by third parties, interruptions and delays from internet-service-providing organisations and similar external factors, incorrect use, technical malfunctions or other disruptions that may arise from Alo Tutanak, repair work or disruptions resulting from other redirects.

e) Where necessary, Alo Tutanak may restrict or suspend access to the service when the operational security of the network is at risk, to ensure continuity of network access, to prevent malfunctions that may occur in the network, software or stored files, to prevent or reduce the impact of potential disruptions, and in other circumstances that it deems necessary.

ARTICLE 6 – SERVICES

Alo Tutanak provides services in the following matters to protect the rights of the User and manage their processes:

  • ASSESSING FAULT AND MANAGING THE OBJECTION PERIOD
  • DAMAGE COMPENSATION AND DIFFERENCE
  • PREMIUM DIFFERENCE
  • VEHICLE DEPRIVATION COMPENSATION
  • LEGAL PROTECTION
  • TOTAL-LOSS COMPENSATION
  • LOSS OF VALUE and DIFFERENCE IN LOSS OF VALUE
  • LOSS OF EARNINGS
  • ON-SITE COMPENSATION
  • NOTARY FEE CLAIM
  • LOSS OF SUPPORT
  • INCAPACITY COMPENSATION
  • SUBSTITUTE VEHICLE COMPENSATION
  • ALL TRANSACTIONS PERFORMED UNDER THE 5684 EXPERT ASSIGNMENT REGULATION
  • ENFORCEMENT AND FILE PROCEEDINGS INCLUDING FOLLOW-UPS WITH INSURANCE COMPANIES AND THIRD PARTIES FOR THE DETERMINATION AND COLLECTION OF THE RECEIVABLE

Even if the User does not accept that subsequent operations after generating the report through the Application are performed by Alo Tutanak, Alo Tutanak may collect the report fee from persons and institutions as specified in the fees section, limited only to the report fee.

Upon my request, I consent to the fee for this report being charged to my traffic insurance.

ARTICLE 7 – CONTRACT FEES

7.1 Alo Tutanak may demand all expenses and costs incurred under this agreement, together with ancillary expenses, directly from the User, the comprehensive insurance policy or the insurance policy. Alo Tutanak has the right to choose the parties from whom such demands will be made (expert fee, fault-assessment fee, attorney fees and other incurred or potential expenses).

7.2 Article 22/17 of the Insurance Law No. 5684 provides: “For traffic accidents resulting in material damage, the report drawn up by authorised insurance experts in a form to be determined by the Ministry of Interior shall be treated, for the payment of the insurance indemnity, as the accident and damage assessment report referred to in Article 99 of the Highway Traffic Law. Reports drawn up by experts have evidentiary value.” Within this framework, the format approved by the Ministry of Interior has been communicated to all insurance experts via Undersecretariat of Treasury letter dated 2 August 2012 no. 12756 addressed to the Union of Chambers and Commodity Exchanges of Türkiye, and the digital report generated with Alo Tutanak is designed in full compliance with this format.

This report fee is charged according to the annual tariff determined by the Union of Chambers and Commodity Exchanges of Türkiye under “Accident Determination Report Drawing-Up Fee” in the Tariff of Insurance Expert Fees, and must be paid by insurance companies pursuant to Article 1426 of the Turkish Commercial Code: “The insurer is obliged to pay the reasonable expenses incurred by the insurer, the policyholder, the insured and the beneficiary in order to determine the scope of the risk, the indemnity or the obligation to pay, even if they have remained futile.”

ARTICLE 8 – CONFIDENTIALITY

Alo Tutanak may use information about Users outside the scope of this Agreement only within the scope of the “Privacy Agreement” set out in Annex-1 hereof (see Privacy & Cookie Policy), which forms an integral part of the User Agreement. Alo Tutanak may disclose or use confidential information of Users with third parties only under the conditions specified in the “Privacy Agreement”.

ARTICLE 9 – GOVERNING LAW AND JURISDICTION

Turkish Law shall apply to the application and interpretation of this Agreement. The Courts and Enforcement Offices of Istanbul Anadolu Courthouse shall have jurisdiction over any disputes arising or that may arise out of this Agreement.

ARTICLE 10 – INTELLECTUAL PROPERTY RIGHTS

All elements of the Application (including but not limited to general appearance, design, text, image, logo, icon, demonstrative, written, electronic, graphical or machine-readable technical data, Alo Tutanak brand, business method and model applied, software code and other code) belong to Alo Tutanak and/or are used under copyright obtained by Alo Tutanak from a third party. All these elements belonging to Alo Tutanak that are protected under Intellectual and Industrial Property Rights may not be modified, copied, reproduced, translated into another language, republished, resold, shared, distributed, displayed, used outside the scope of the User Agreement, or used to create derivative works without prior permission and citation. In case of any breach, the responsible person(s) shall be liable to compensate the damage incurred by Alo Tutanak and/or the amount of compensation demanded from Alo Tutanak due to losses incurred by third parties including licensors, including court costs and attorney fees. All these rights of Alo Tutanak are valid for Users in Türkiye and throughout the World.

ARTICLE 11 – CHANGES TO THE AGREEMENT

Alo Tutanak may, entirely at its sole discretion and unilaterally, modify this User Agreement or any provision and annex thereof at any time it deems appropriate, by announcing in the Application. The modified provisions of this User Agreement shall enter into force on the date they are announced or, if a future effective date is specified, on that date; the remaining provisions shall continue in force unchanged. This User Agreement may be modified only by the unilateral declaration of Alo Tutanak. It cannot be modified by the unilateral declaration of the User.

ARTICLE 12 – FORCE MAJEURE

12.1 “Force majeure” means events such as natural disasters, riots, war, strikes, attacks on the Application, Portal and system despite Alo Tutanak taking the necessary information-security measures, and other inevitable events that develop beyond the reasonable control of Alo Tutanak and that Alo Tutanak could not prevent despite exercising due care.

12.2 In all cases deemed to be force majeure, the Parties shall not be liable for any late, deficient or non-performance of any of the obligations determined by this Agreement.

ARTICLE 13 – VALIDITY OF RECORDS

The User accepts, declares and undertakes that, in disputes arising out of this Agreement, the electronic and system records kept by Alo Tutanak in its own database and servers — including photographs, videos, audio recordings and other data and records generated on the Application — shall constitute valid binding, conclusive and exclusive evidence, and that this provision constitutes an evidence agreement under the Code of Civil Procedure.

ARTICLE 14 – TERMINATION OF THE AGREEMENT

This User Agreement shall remain in force for as long as the User is a member of the Application and shall continue to give effect and consequence as between the parties.

ARTICLE 15 – NOTICE ADDRESSES

15.1 The mobile phone number provided by the User to Alo Tutanak is deemed to be the contact information at which the legal address shall be requested for any notice to be made in relation to this agreement.

15.2 Any notice, request, demand or other notifications required or permitted to be given under this Agreement shall be made in writing in Turkish and delivered to the other Party by registered return mail or via a notary public. Notifications shall be made to the addresses of the Parties specified on the first page of the Agreement. Changes to these addresses shall be notified in writing to the other party. These addresses are deemed to be the legal residences of the Parties, and notifications made to these addresses shall be deemed to have reached their addressee.

ARTICLE 16 – ENTRY INTO FORCE

16.1 The User declares, accepts and undertakes that they have read, understood and accepted all the articles set out in this agreement and confirmed the accuracy of the information they provided about themselves.

16.2 This Agreement enters into force by mutual acceptance through SMS confirmation of the User’s membership request, and shall be applied together with its annexes. In the event of any conflict between the annexes and the provisions of this Agreement, the provisions of this Agreement shall prevail.

16.3 This Agreement consists of 17 (seventeen) articles and 1 (one) annex agreement (Privacy Agreement — see Privacy & Cookie Policy), and has been established by the free will of the parties as a result of the User’s approval of the User Agreement on the site. The annex agreements are an integral part of this Agreement.

ARTICLE 17 – USER PERMISSIONS

These are the permissions that must be approved by the User for the features of the Application to work compatibly with the device, and that are taken without approval.

17.1 Camera permission: This permission includes the use of the front/rear camera on the user’s device under direction of the Application. During use, operations are carried out under the direction of the application and the user’s decisions. The documents created as a result of the operation are transferred to the central server, again with the user’s approval.

17.2 Internet Access permission: This permission is used for the application to access the services on the institution’s central server while the application is running. The internet connection to be used during this access is the user’s responsibility.

17.3 Storage permission: This permission enables the icons used within the application and the data belonging to the application to be stored in the device’s memory. It can also store all information and documents required by the application.

17.4 Location Access permission: With this permission, the user is deemed to have allowed us to access the location where they are, in order to determine the location of the accident. The user can manually open location access, or the application can automatically obtain location access, and the User is deemed to have consented to this as well.

17.5 Audio Access: With this permission, the user is deemed to have allowed us to make voice recordings by calling Alo Tutanak from within the application.

17.6 Age Limit: The User must be of legal age in order to use the Application. However, since holders of M, A1 and B1 class driving licences are entitled to obtain a driving licence at the age of 16 as set out in Highway Traffic Law No. 2918, the age limit for holders of such-class licences is 16.

The Annex-1 Privacy Agreement is published separately at the Privacy & Cookie Policy page.