Chain (pile-up) collision
On motorways and fast arteries, pile-ups involving several vehicles in succession are complex in party count and damage order; each car's role needs separate review.
Fault assessment: In a pile-up, fault may spread across several drivers by following distance, speed and braking order rather than one party; the adjuster maps each impact to set ratios.
Step by step
- 1
Personal safety first
When exiting, watch traffic from behind, place the reflector at a safe distance and step behind the barrier.
- 2
Injuries mean 112
Multi-vehicle crashes carry high injury risk; if anyone is hurt or there is an urgent safety risk, call 112.
- 3
Document the order
Record the vehicles' resting order and plates; call the expert line to learn how the multi-party process unfolds.
- 4
Adjuster assessment
The adjuster examines each car's contact sequence, forms a technical opinion per party and issues the report.
- ✓ Law 5684 art. 22/17
- ✓ Licensed adjuster
- ✓ Free 24/7 hotline
- ✓ KVKK compliant
The adjuster-report difference
Unlike the mutual report drivers fill out among themselves, in this scenario the report is prepared by an authorised, registered and impartial insurance adjuster who supports the technical opinion with a sketch. Under Law 5684 art. 22/17, the report has evidential value in the insurance process.
What's included
Impartial technical opinion
A registered insurance adjuster makes a technical assessment under the legal duty of impartiality.
Sketch and adjuster report
Issued under Law 5684 art. 22/17 with a sketch and the adjuster's signature; it has evidential value.
Remote support
No need to leave the scene; photo/video/location sharing is completed remotely, and the app and call line are free.
Frequently asked questions
Who provides the technical assessment in a chain (pile-up) collision?
Instead of relying only on party statements, the authorised insurance adjuster's technical opinion is based on the sketch and relevant legislation.
Is the service paid?
The app, call line and guidance are free. The assessor fee process is handled under Law 5684 art. 22/19 and the relevant insurance contract terms.
What should I do if there are injuries?
If anyone is injured or there is an urgent safety risk, call 112. Alo Tutanak is only for property-damage crashes.
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